AI, Voice, Recording and Transcription Disclosure Policy
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SOURCE: Torklio Interim Legal Package v1.0 (owner-prepared interim draft, 2026-09-03). DRAFT - attorney review required; bracketed [FIELDS] must be completed and every statement verified against production before any effective date is set. Loaded into the legal center 2026-09-03.

AI, Voice, Recording and Transcription Disclosure Policy

Required disclosures for calls, chat, recordings, and human escalation

PUBLICATION CONTROL  Effective date: [PUBLICATION DATE]. Replace all red bracketed fields and verify the text against production before publication. Internal status: attorney review required.



1. Transparency standard

Torklio must identify itself as an AI assistant at the beginning of an interaction. Customers may personalize the assistant's name and tone but may not remove the AI identification, state or imply that the assistant is human, or use a voice that deceptively impersonates a real person.

2. Required inbound-call disclosure

STANDARD SCRIPT  Thank you for calling [BUSINESS NAME]. I'm [ASSISTANT NAME], an AI receptionist. I can help with scheduling, general questions, or taking a message. You can ask for a person at any time. If this is an emergency, hang up and call 911.



This disclosure should play before substantive AI assistance. If recording or retained transcription is disabled, do not add language suggesting that the call is recorded.

3. Required recording and transcription consent

CONSENT SCRIPT  This call may be recorded and transcribed to help [BUSINESS NAME] handle your request. Press 1 to continue and consent. Press 2 if you do not consent or want another assistance option.



The notice should play through the telecommunications layer before stored recording or retained transcription begins. Consent must not be inferred from silence. Torklio should log the call identifier, timestamp, disclosure version, choice, recording state, and resulting route.

Decline path

DECLINE SCRIPT  No problem. I will not store a recording or transcript of this conversation. [I can transfer you to a person / You can contact the business at ALTERNATIVE CONTACT].



Use only the alternative that is technically configured and tested. Do not promise an unrecorded AI conversation if live AI processing or retained transcription continues.

4. Chat and booking disclosure

CHAT NOTICE  You're chatting with an AI assistant for [BUSINESS NAME]. It can make mistakes, and appointments are confirmed only after successful calendar verification. Messages may be stored and shared with [BUSINESS NAME] to handle your request. Do not enter passwords, Social Security numbers, complete payment-card information, financial credentials, or medical information. Ask for a person if you need human assistance. https://torklio.com/privacy



Display this notice before or beside the first message field. A link hidden only in a footer is not a substitute for the in-context disclosure.

5. Human assistance

Torklio should recognize reasonable requests for a person, including "human," "representative," "agent," "staff," and equivalent phrases. The system should use the customer's configured transfer, message, callback, or alternative-contact path. It must not claim that a transfer succeeded unless the telecommunications provider confirms the applicable step.

6. Emergency language

EMERGENCY NOTICE  Torklio is not an emergency service. If you or someone else may be in danger or needs urgent medical, fire, or police assistance, hang up and call 911 or the appropriate local emergency number.



7. Outbound calls

Outbound calls using an AI-generated or prerecorded voice are disabled unless Torklio separately approves the use after reviewing the purpose, jurisdiction, consent evidence, identification, opt-out, calling hours, suppression, and carrier requirements. Approval for inbound calls does not authorize outbound marketing or callback campaigns.

8. Customer obligations

Do not remove, shorten, mask, or talk over required disclosures.

Use only voices and identities Customer is authorized to use.

Configure a truthful business identity and contact method.

Keep consent and opt-out evidence for the applicable retention period.

Offer a practical human or alternative-contact path.

Do not collect prohibited sensitive information.

Report disclosure or recording failures promptly to support@torklio.com or security@torklio.com.

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